Here are some answers for frequently asked questions that you may encounter during your purchasing. And if you have some other questions about our products and service, please contact us and we are glad to slove your problems.
Q: What kind of fabric do you use to make flags and banners?A: Most of our flag and banners are made of high quality polyester, and we have a wide selection for your choice, like satin, knitting, nylon, etc. to fit different needs. Our sales representatives can help find the right fabric for your order.
Q: What kind of shipping method do you use?A: We offer reliable and professional shipping service to ensure the order reach you promptly and safely. FedEx, UPS and DHL are commonly used when shipping your order, and other shipping methods are also available.
Q: How long does it take to receive my order?A: Normally, your custom made flag order needs at least 48-hour lead time, plus 3 days’ shipping, and altogether it takes about 5 days to reach to your door. But the delivery time also depends on your order quantity, the complexity of your images and distance to your destination.
Q: What is your product guarantee?A: We guarantee the highest quality inks and flag materials. If for any reason your product does not meet your expectations, please contact our customer service team and we'll make it right.
Q: Will you disclose any client’s information to any outside parties?A: Never. We understand how important business information is for each customer. Any logo, text or other private information are strictly confidential. We operate all legally and morally.
Q: Can you design and make a custom made flag for me?A: Yes，we can! We encourage you to contact our sales representatives and give us all the necessary information to calculate an exact appraisal for your custom flag order. Our design team will make this easier for you.
Q: Do you have an exchange policy of defective items?A: Yes. we will closely check flags prior to shipment, but if any received flag and banner present remarkable defects, such as severe ink marks or misprint, we will replace them for free.
Q: Can I return the products I ordered after I have received them?A: Of course! We offer a huge selection of high quality merchandise and we are very proud to stand by these products 100%. If, for any reason, you are not completely satisfied with your purchase, you can contact our sales staff and return it to us .
Q: Can I machine wash my custom made flag?A: Most custom flags can be machine washed in cold water with a gentle detergent but machine dry is forbidden. Then hang it back on the flagpole to dry. If flag is torn or frayed, do not wash before repairing.
Q: How many colors can I print?A:We can print in full digital colors, so use as many colors as you like.
Q: Will the color of my artwork on my computer screen appear the same in print?A: The end print result may vary from what you seen on your screen due to different monitor calibrations. Some colors may not exactly match the colors shown on your computer screen.
Q: How can I pay you my custom made flags order?A:We accept money order, bank transfer, and Paypal which is used by thousands of online stores. You can safely enter your entire credit number via the secure Paypal server, which encrypts all submitted information..
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Unrivaled and Unparalleled Service
Joint purchase & centralized production
SHORT LEAD TIME
48H/72H rush printed
Drop shipping service
FREE GRAPHIC DESIGN
Free e-catalog design
FREE SAMPLES & CATALOGS
Provide the latest price list
AGENT PURCHASE SERVICE
Efficient and cost-effective
Offer the best solution